How in the world did you two get involved in this computer support business anyway?? What is your background?
    "One Click Wonders" is the culmination of a number of things. It actually began as "Crockett Computer Consulting" back in late 1998 when a number of Macintosh users up in Keowee Key found themselves without an easily accessible support person. My name somehow came up and the first "CCC" housecall took place. Over time, those clients told others in Keowee Key and elsewhere about "CCC" and the number of calls began to escalate to the point that appointments sometimes had to be made a week or two in advance.
   I met Terri at Clemson University in 2001 after she returned to the university to fill my former job as computer tech there in Clemson's public relations office. At that point I'd moved on to another technical position at Clemson. A shared affection for computers (especially Macs) and solving computer-related problems created a quick bond professionally and together we began taking on still more requests from off-campus computer users in 2002.
   By early 2004, Terri observed that "Crockett Computer Consulting" wasn't terribly catchy and was awfully long to make clients put onto checks. After a week or so of kicking around new names paying attention to the 'catchiness' factor, length and whether an appropriate internet .com domain was available for a website and e-mail addresses, the name "One Click Wonders" seemed to fit all the requirements. The discussions also led to our catchphrase "personalized computer training and support" as a succinct statement of what we wanted to provide our clients going forward. The crockettcomputerconsulting.com domain was put to rest and oneclickwonders.com was born amid little fanfare. I retired from Clemson in 2011 but Terri is still working there until she reaches the retirement threshold. Neither has academic credentials in computer science or such, but both have acquired various certifications while accumulating a long track-record of resolving computer-related issues for appreciative users!
   "One Click Wonders" continues to evolve. The division of work, the establishment of different hourly rates for different situations (both described below) and the ebb and flow of clients over the years have all played roles in the evolution. What hasn't changed is our devotion to providing the best service to the folks we serve!

How does One Click Wonders decide which "Wonder" (Dave or Terri) handles a request from a new or existing client?
    Most times we apply three criteria in making that decision in descending order of importance:
* First, and most importantly, is the client preference of which of us provides service. If a client has a preference to see Terri instead of me (or vice versa), we don't need to know why the preference exists. We simply adhere to it!
* Second consideration, assuming there's no client preference on who the servicing "Wonder" is, would be time-sensitivity on the client's part. My schedule allows me to take client work almost any time of day Monday through Thursday. Terri's schedule is less flexible and generally she can only perform One Click Wonders work after 5 p.m. Monday through Thursday. Either one will take on true emergencies Fridays and weekends, but we generally have to tack on a surcharge for work by either one of us on those days. We service more than 150 clients across Pickens and Oconee Counties and we need the downtime!
* The third and final consideration is an arbitrary decision by us to try to split work based on the operating system of the hardware needing attention. I generally do Windows computers these days and Terri handles the Macs. Either one of us can and do work on both comfortably, so the considerations of client preference and time-sensitivity always trump this division of labor!
    We are here to serve our clients and we will do pretty much anything that makes that service prompt, pleasurable, and cost-efficient by applying these criteria. With new clients we prefer to use Terri's more limited availability so that, if possible, both of us can go out on the first call so that the client can become familiar with both of us and we with them. These first-time visits by both "Wonders" don't cost the client any additional hourly charges beyond the normal single "Wonder" rate.

Your published rates vary by "on-site" and "off-site" designations. What's that about?
   We also set up those distinctions to better serve our clients based on more than ten years of experience providing personalized computer training and support. Some activities, including new computer set-ups, hardware installations/repairs and some specific issues (like massive malware/virus intrusions) can be quite time-consuming or require special tools that we don't always have with us when we come to a client's location. For example, while new computer set-ups (especially those involving data migration from one computer to another) are time-consuming, they don't necessarily require constant attention while being undertaken. Downloading of updates and moving of massive folders of personal files, once initiated, usually need no further scrutiny until they complete on their own. As such, we can afford to charge a lower hourly rate for those services if they are performed in our workshop while we can attend to other activities, instead of being solely devoted to the task in the client's home or place of business. Likewise, working inside a computer requires a clean, well-lit workspace and an assortment of tools not always available outside of our workshop and is simply better-handled off-site.
    Sometimes we don't know beforehand that a job might better be performed off-site versus on-site, so the determination has to be made on a case-by-case basis. But you can rest assured that wherever the work is performed, it will be handled efficiently, professionally and at the lowest possible cost to the client.